Business Process ConsultantNew

We are seeking a highly skilled Business Process Consultant to work in Annapolis MD (Hybrid). Job Summary: The Business Process Consultant will lead requirements gathering, business process analysis, and organizational change management (OCM) efforts to support the successful adoption of ServiceNow solutions within the State of Maryland. The consultant will also lead the development of end-user training and communication plans. Key Responsibilities: Facilitate business process discovery and map workflows across HR, IT, and administrative offices Lead requirements gathering sessions and create user stories for technical teams Design and execute the OCM plan, including internal roadshows, town halls, and user outreach Create training materials for end users, including help desk staff and administrative users Track adoption metrics and adjust strategies to enhance user engagement and satisfaction Support pilot user onboarding and feedback analysis Required Qualifications: 5+ years of business analysis or change management experience Experience with enterprise software rollout and adoption strategies Strong skills in process mapping, documentation, and facilitation Proven success in designing and executing end-user training Preferred Qualifications: Familiarity with ServiceNow, Workday, or comparable platforms Prosci or other OCM certification Experience with ITIL or Agile environments If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today! Physical and Mental Qualifications: Maintain focus and awareness throughout scheduled working hours. Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard. Lift and move objects weighing up to 15 pounds as needed. Exhibit excellent verbal and written communication skills, with a strong command of the English language. Demonstrate the ability to work independently while also collaborating effectively as part of a team. Quickly learn and retain routine tasks and processes. Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities. Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request. Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).