Communications Operator - Local Authority

About The Role

Role: Communications Operator (Days) x 8 REF 372720
Contract Length: 6 months initially but this could extend
Location: St Asaph – office based
IR35: Inside
Pay Rate to Intermediary: £18.27 per hour

Spinwell is recruiting for a Communications Operator for an excellent opportunity within the public sector.

 

RESPONSIBILITIES OF THE COMMUNICATIONS OPERATOR

• To provide a professional, effective and efficient customer service within Police with the aim of ‘getting it right first time’
• To resolve issues raised by members of the public with an emphasis on first contact resolution wherever possible.
• To be responsible for resolution and deployment recommendations using a range of systems in a pressurised and reactive environment.
• To accurately record information on force systems.
• To receive, interpret, analyse, and disseminate information.

 

SKILLS/EXPERIENCE OF THE COMMUNICATIONS OPERATOR

• You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
• You can type around 25 - 30wpm.
• You have good communication skills together with the ability to work well in a team environment or on your own initiative.
• You are computer literate to an intermediate level together with windows systems and/or relevant experience.
• You have the ability to evidence problem solving skills.
• You have the ability to remain calm in stressful situations.
• You have good geographical knowledge of North Wales.

 

 

If you are a Communications Operator, apply now or send your CV to Spinwell!

 

 

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

 

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us