Operational System Support Engineer
Corsham (Hybrid – 3 days onsite)
Permanent
Circa £70k per annum + benefits
Are you ready to take your expertise in enterprise tooling to the next level? This is a fantastic opportunity to join a high-performing Hosting & Tooling team supporting critical, large-scale environments within the public sector. You’ll play a key role in ensuring systems are stable, secure and optimised—while continuing to build your own technical depth through hands-on experience and ongoing development.
If you enjoy solving complex challenges, working across diverse technologies, and collaborating with talented engineers and analysts, this is a role where you can genuinely make an impact.
What you’ll be doing
- Act as a trusted point of contact for clients, providing technical guidance and operational support
- Deliver both BAU (RUN) support and project-based work across enterprise environments
- Create and maintain event management policies and operational tooling solutions
- Perform high-level system analysis to support client requirements and improvements
- Install, configure, customise and manage tooling platforms and monitoring solutions
- Build and maintain dashboards and reporting tools for operational insight
- Produce clear technical documentation and architectural diagrams
- Collaborate with internal teams and Project Managers to deliver successful outcomes
- Develop automation scripts and integrations to enhance system efficiency
What you’ll bring
- Proven experience with enterprise tooling and relevant certifications
- Strong hands-on experience with tools such as BMC TrueSight, BMC Discovery and Splunk
- Experience with agent deployment, product installation and customisation
- Knowledge of SNMP MIB management
- Solid experience across Windows, Linux and AIX environments
- Scripting skills in Python and/or PowerShell
- Understanding of networking concepts and protocols
- Experience with monitoring tools such as Zabbix, Nagios, SolarWinds, HP OpenView or IBM Tivoli
- Experience with automation and system integration (e.g. REST APIs)
Important information
- This role requires Developed Vetting (DV) clearance
- You must have lived in the UK continuously for the past 10 years to be eligible
- Pre-employment checks will include identity, employment history and criminal record verification