Technical Product Manager

Technical Product Manager Location: Bothell or DallasPosted On: 04/15/2026 Requirement Code: 73553 Requirement Detail Product Manager / Technical Program Manager – AI (Ecommerce & Contact Centers) We are seeking a skilled Product Manager / Technical Program Manager to lead the implementation of AI?€'powered solutions across enterprise ecommerce platforms and B2B contact center systems. This role serves as a critical bridge between business stakeholders, engineering teams, and technology vendors to deliver scalable, AI?€'driven customer service experiences across voice, chat, and digital channels. Key Responsibilities - Lead the vision, strategy, and delivery of generative and agentic AI solutions across ecommerce and customer service journeys. - Translate business objectives, customer intents, and call/chat flows into clear product requirements and user stories. - Manage product backlogs, sprint priorities, and roadmaps with defined MVPs and phased releases. - Partner closely with engineering, UX, QA, operations, and cloud platform teams to ensure timely and high?€'quality delivery. - Oversee integration with enterprise systems such as CRM, billing, telephony, analytics, and data platforms. - Track and report key performance indicators including conversion, revenue, containment, CSAT, and automation success. - Drive testing, tuning, and validation of conversational flows, NLU/NLP performance, and system integrations. - Manage third?€'party vendors and support/professional services engagements. - Document system configurations, design decisions, and product behavior for internal stakeholders. Required Qualifications - Bachelor’s degree in Computer Science, IT, Business, or a related field. - 5+ years of experience in product management or technical program management within large enterprise environments. - 2+ years of experience with conversational AI, IVR systems, chatbots, or contact center platforms. - Hands?€'on experience with AI prototyping tools (e.g., no?€'/low?€'code or design?€'to?€'build tools). - Experience implementing cloud?€'based conversational AI platforms. - Strong understanding of NLU, intent modeling, and conversation design. - Ability to analyze performance metrics and drive continuous product improvement. - Excellent communication and cross?€'functional leadership skills. Preferred Qualifications - Experience with next?€'generation AI development frameworks and cloud AI services. - Technical background in software engineering or technical product management. - Knowledge of enterprise security, compliance, and privacy considerations. - Experience with omnichannel orchestration, live agent handoff, or voice authentication. - Product management or cloud certifications a plus. - Master’s degree preferred.