Housing officer - Rugby

Role Summary RBC is seeking to recruit an Anti-Social Behaviour (ASB) Officer to join a busy and thriving team where flexibility, professionalism and a strong work ethic are essential. The postholder will be responsible for managing and investigating a varied caseload of ASB matters across the borough. This includes early intervention approaches, as well as progressing cases that require formal enforcement action. You will work directly with residents, victims, and perpetrators of ASB, providing clear guidance and delivering proportionate actions to resolve issues. The successful candidate will also be responsible for preparing legal cases, including drafting witness statements, preparing court applications for possession and injunctions, and liaising closely with the Housing Management and Legal teams. Applicants must have a background in housing and a strong working knowledge of anti-social behaviour legislation. We are seeking someone who can confidently take ownership of complex cases from day one, with minimal supervision, and contribute effectively within a fast-paced and dynamic service. ________________________________________ Key Responsibilities * Manage a mixed caseload of routine and complex ASB and tenancy breach cases. * Carry out thorough, evidence-based investigations into complaints and reports of ASB. * Adopt a victim-centred and trauma-informed approach to casework. * Identify vulnerability at the earliest opportunity and make appropriate referrals. * Deliver a high standard of customer service in line with RBC's Customer Service Standards. * Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks. * Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools. * Draft clear, accurate, and effective witness statements and court documentation. * Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services. * Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups. * Make proactive use of all available tools and powers to prevent and resolve ASB. * Contribute to service improvements, innovation, and "right-first-time" delivery. * Be responsive to community needs and contribute to creating safer neighbourhoods. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.