Job Title: Senior Desktop Support Specialist
Duration : 3 Years
Location: DFW Airport, Texas, 75261 Job DescriptionEssential Responsibilities
Provide onsite technical support for Windows desktops, laptops, MacBooks, iMacs, and iPads, as well as printers, docking stations, monitors, and other peripherals.
Diagnose and resolve hardware, software, network connectivity, and Microsoft 365 issues.
Document incidents, service requests, and resolutions within ServiceNow.
Image, Configure, install, and deploy new computers and tablet devices.
Perform hardware repairs and component replacements.
Support Microsoft Intune, SCCM, Active Directory, BitLocker, and Microsoft 365 technologies.
Maintain accurate asset records and update the CMDB within ServiceNow.
Process computer lifecycle replacements, equipment moves, and changes.
Support conference room technology and peripheral devices.
Assist with enterprise technology deployments and large-scale PC refresh projects.
Provide support for multifunction printers and airport operational technology as assigned.
Assist in maintaining inventory levels and organizing the stockroom for laptops, desktops, monitors, and accessories.
Follow established processes and meet service level agreements (SLAs).
Participate in after-hours support when required.
Minimum Qualifications
Associate degree in Information Technology or related field, or equivalent work experience.
Three or more years of desktop support experience. in an enterprise environment.
Experience supporting Windows 11, Microsoft Office, Microsoft 365 suite, MacOS and IOS.
Working knowledge of Active Directory, Intune, SCCM, TCP/IP networking, and computer hardware.
Experience using ticketing systems such as ServiceNow.
Strong troubleshooting skills.
Excellent written and verbal communication skills.
Ability to lift and move equipment up to 50 pounds.
Valid driver's license.
Preferred Qualifications
CompTIA A+, or Microsoft certification.
Experience with using the ServiceNow ticketing system.
Great customer service skills.
Experience working in an enterprise environment.
Working Conditions
Frequent driving and walking throughout airport facilities.
Ability to transport computer equipment and peripherals.
Work may rarely include evenings and weekends as operational needs require.
Position requires obtaining and maintaining all required airport security clearances, including a CJIS background investigation if assigned to support law enforcement systems.