Helpdesk Administrator

JOB DESCRIPTION ROLE OVERVIEW This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained. KEY RESPONSIBILITIES Planning and scheduling both PPM and reactive maintenance works Programming workloads for engineers Logging incoming calls and emails from clients accurately and efficiently Responding to client enquiries in a timely and professional manner Preparing and issuing quotations Processing completed job sheets Raising purchase orders for subcontractors and suppliers Liaising with subcontractors to coordinate works Maintaining and updating all relevant systems Supporting with contract administration tasks SKILLS & EXPERIENCE Proven experience in a Helpdesk, Contract or Service Administration role Excellent communication skills, both written and verbal JobLogic experience advantageous Strong IT skills with the ability to learn new systems quickly A proactive team player with a strong work ethic OFFERING Permanent, full-time position: Monday to Friday, 37.5 hours (on rota: 8am – 4pm / 9am – 5pm) Flexible working hours and hybrid working available following training (3 days office / 2 days home) Competitive salary dependent on experience 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December)