Bilingual Customer Service Professional

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>401(k)</li> <li>401(k) matching</li> <li>Bonus based on performance</li> <li>Employee discounts</li> <li>Flexible schedule</li> <li>Free uniforms</li> <li>Opportunity for advancement</li> <li>Training & development</li> </ul> </div> <div class="trix-content"> <div> <strong>About Soccer Shots<br></strong>Soccer Shots East County San Diego is a passionate tight-knit team that thrives with collaboration.  Every person who comes in contact with our organization loves our culture as we are committed to changing the world through high quality soccer classes with the youth of San Diego.  We are the largest and most long standing after-school program in San Diego that serves thousands of families each week.  If being part of a mission and organization that is bigger than just you, we would love to see if you are a fit. Our focus is on creating a positive experience for every child and family we serve, on and off the field.  We truly love what we do and it shows!<br><br> </div><div><strong>About the Role</strong></div><div>This vital team member serves as the first contact and introduction to our valuable families whom we are committed to serving with world class, 5 star experience and service.  We are often a families first experience with sports, and it is something we take very seriously as we see sport as a vehicle to provide peace and unity in the world.  This role is essential to the success of the team as they set the tone for what the family can expect with our amazing coaches and fun curriculum. The position serves as a key component in operations and customer service/sales.  If over delivering amazing customer service is something that brings you joy,  and a positive work environment is important to you, you would be an excellent fit for our team. Lastly, if you are organized, dependable, solutions oriented, and confident communicating with a high volume of customers please apply today.</div><div> <br><br> </div><div> <strong>What You’ll Do<br></strong>The role is a mix of customer communication, problem-solving, and administrative execution in a fast-paced environment. You’ll be a key point of contact for families and play an important role in keeping operations running smoothly.<br><br> </div><ul> <li>Manage inbound phone calls and emails from families (English & Spanish)</li> <li>Assist with registrations, scheduling, and general inquiries</li> <li>Resolve customer issues clearly and professionally</li> <li>Maintain accurate records and run internal reports</li> <li>Upload and manage program seasons on internal platforms</li> <li>Support coaches and operations team with day-to-day needs</li> <li>Maintain organization of office space and supplies</li> <li>Keep the vibes high and the atmosphere fun</li> <li>Support the team by substituting for other coaches as needed  </li> </ul><div><strong>Schedule</strong></div><ul> <li>Part-time: 20–28 hours per week</li> <li>Must be available: Monday, Wednesday, and Saturday (8am–6pm)</li> <li>In-person role (office-based, with some field exposure during training)</li> </ul><div><strong>Pay & Benefits</strong></div><ul> <li>$18–$22.50/hr (based on experience)</li> <li>401(k) with employer match after 90 days</li> <li>Paid time off (up to 4 weeks per year)</li> <li>All major holidays off</li> <li>Monthly phone stipend</li> <li>Opportunities for raises, bonuses, and growth into full-time roles</li> </ul><div><strong>Who This Is a Good Fit For</strong></div><ul> <li>Bilingual professionals (Spanish/English) comfortable handling high-volume communication</li> <li>Individuals with prior customer service or administrative experience</li> <li>People who are organized, detail-oriented, and follow through consistently</li> <li>Those who can stay calm and solution-focused when handling customer concerns</li> <li>Candidates who prefer structured, in-person work environments</li> </ul><div><strong>Requirements</strong></div><ul> <li>Fluent in Spanish and English (written and verbal)</li> <li>Minimum 1 year of customer service experience (high-volume preferred)</li> <li>Availability: Monday, Wednesday, (8:30am - 5pm) and Saturday (8am–4pm required)</li> <li>Ability to pass a background check</li> <li>Commitment of at least 1 year</li> <li>Availability to step in and substitute for other coaches as needed </li> </ul><div><strong>Before You Apply</strong></div><div>This role requires:</div><ul> <li>Consistent communication with families throughout the day</li> <li>Strong organization and attention to detail</li> <li>Comfort handling both routine tasks and unexpected issues</li> </ul><div>If that aligns with your experience and work style, we encourage you to apply.</div> </div>