Security Operations Technician

Position Title: Security Operations Technician Job Description: Protingent has a contract opportunity for a Security Operations Technician with our client in Charlotte, NC Job Responsibilities: Configure and maintain local credentials (user accounts, passwords, access roles) on network elements during device installation and activation. Perform periodic credential maintenance, including password rotations, account updates, and role changes at the request of equipment owners. Manage break glass/emergency access accounts where operationally required; ensure compliant handling and vaulting of emergency credentials Support devices requiring local authentication and ensure proper fallback mechanisms exist when TACACS+/AAA is deployed. Maintain accurate records, documentation, and audit logs of all credential activities. Understand workgroup specific access needs and map them to appropriate privilege levels (least privilege access). Participate in defining and improving NES workflow handoffs with Engineering, NOC, and other operational teams. Ensure all credentialing actions adhere to internal security standards and compliance requirements. Assist with Phase 1 (current operations) and Phase 2 (future state) development of NES processes. Collaborate cross functionally to troubleshoot access issues and support operational security demands. Job Qualifications: Experience with network devices (routers, switches, transport/optical systems, etc.). Understanding of local vs. AAA authentication (TACACS+, RADIUS) and fallback access workflows. Practical experience creating, modifying, and auditing user accounts and roles in technical environments. Strong attention to detail and ability to manage sensitive credential information securely. Ability to follow established processes and produce clear documentation. Effective communication skills for coordination with multiple operational groups. Scripting ability to automate work across device types Desired Job Qualifications: Experience with carrier grade network equipment (Cisco, Juniper, Calix, Adtran, etc.). Familiarity with credential vaulting systems and automated rotation tools. Knowledge of break glass policies and emergency access protocols. Familiarity with regulatory requirements Security certifications (Security+, CySA+, CCNA Security, or similar). Background in telecom, network operations, or network security. Job Details: Job Type: Contract Location: Fully Remote Pay Rate Range: $25-$28/hr. ITAR obligations are associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a) (1), (3) is required. Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO) and an administered 401k plan. About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.