3rd Line Engineer
Salary: Up to £60,000
Location: London - Onsite
Maxwell Bond have partnered with a leading MSP who are on the lookout for a 3rd Line Engineer to join the team on a permanent basis.
As 3rd Line Engineer, you'll be the go-to person for handling complex technical incidents and architecting solutions whilst supporting junior engineers in the team. You'll lead on configurations and optimisation of a new cloud-based platform whilst overseeing network and infrastructure troubleshooting.
What you'll do as 3rd Line Engineer:
- Act as the highest technical escalation point for complex incidents, working closely with the Service Desk Manager to define the approach taken on technical challenges.
- Build automated remediation workflows and create monitoring policies to prevent incidents.
- Engage with directly with clients, providing explanations and solutions to their technical root-causes.
What's in it for you:
- Salary up to £60,000
- 22 days annual leave & birthday off
- Weekly team lunches and quarterly socials
- Certification budget allowance and training provided
What they're looking for:
- 3+ years working for an MSP in a Microsoft environment.
- Experience working on core MSP platforms such as HaloPSA, NinjaOne, CIPP or Hudu.
- Strong experience in M365, building Conditional Access policies, configuring Intune device compliance from scratch.
If you're looking to join a collaborative business who invest back into their employees with training and career growth, apply now!!