We are one of the UK's fastest-growing independent telecoms, connectivity and IT providers. Established in 2013, we support over 2,000 businesses and manage more than 18,000 connections across mobile, hosted telephony, broadband, leased lines, managed Wi-Fi and IT solutions. As we continue to grow, we're investing in our Network, IT and Cyber Security services and are looking for our first dedicated Network & Security Engineer.
Customer Support Agent
£25,000 - £29,000
22 days holiday + bank holiday’s + birthday off + Christmas shutdown
Office Based – Crewe
9am – 5:30pm Monday – Thursday and 9am-3pm Friday.
Key Responsibilities
- Respond to customer enquiries via telephone and email in a timely and professional manner
- Provide accurate information regarding products, services, and company policies
- Handle customer complaints with empathy and professionalism, aiming to achieve first-contact resolution where possible
- Investigate complaints by gathering relevant information, analysing situations, and identifying appropriate resolutions
- Maintain accurate records of customer interactions, complaints, and outcomes within the company CRM system
- Follow up with customers after issues have been resolved to ensure ongoing satisfaction
What We're Looking For
- The ideal candidate will have:
- An outgoing and positive personality
- A motivated and ambitious attitude with a strong desire to succeed
- Excellent reliability and a strong work ethic
- A professional and articulate telephone manner
- Strong communication and customer service skills
- The ability to remain calm and professional when handling customer enquiries and complaints
- Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities effectively
- Experience with one of the following: Fortinet; SonicWall; Cisco Meraki; Watchguard; Sophos.
If the role sounds of interest & you’d like to apply. Email Beth – bethany@serlimited.com
SER-IN