Corporate Travel Office Manager Location Hampshire Office based We are seeking an experienced Corporate Travel Office Manager to take full ownership of a corporate travel operation. This is a hands-on leadership role responsible for team management, service delivery, operational performance and client satisfaction.
The position sits between senior leadership and frontline consultants, with full accountability for the day-to-day running and performance of the department.
Key Responsibilities- Manage and lead a team of Corporate Travel Consultants
- Oversee daily operations, ensuring efficiency, accuracy and service delivery
- Monitor and drive performance, productivity and service levels
- Act as escalation point for operational issues and client concerns
- Support and oversee onboarding of new corporate clients
- Ensure client requirements and travel policies are implemented effectively
- Maintain high levels of client satisfaction and service quality
- Identify and implement operational improvements
- Work closely with internal stakeholders across sales, account management and IT
- Contribute to departmental profitability and commercial performance
Candidate Profile
Essential Experience- Strong background in corporate travel
- Previous team leadership or management experience
- Solid understanding of GDS systems and corporate booking processes
- Experience managing client relationships and service delivery
Key Skills- Operationally strong and highly organised
- Able to manage multiple priorities in a fast-paced environment
- Confident handling escalations and complex situations
- Commercially aware with a focus on performance and efficiency
- Strong communication and leadership skills
Personal Attributes- Hands-on, proactive and solutions-focused
- High level of accountability and ownership
- Resilient and calm under pressure
If you wish to know more please email nicolaterrell@brosterbuchanan.com