Senior IT Support Analyst (Cheltenham)

Senior IT Support Analyst – Cheltenham Are you an experienced IT professional ready to step into a senior, hands-on role where you can mentor others?  A leading global firm is hiring a Senior IT Support Analyst for their Cheltenham office. This is the most senior IT position on site, working alongside two Analysts while being part of a wider UK and global IT function. You’ll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery. What’s in it for you? Salary up to £45,000 Competitive benefits package Senior role within a small local team What you’ll bring: At least 3 years’ experience in an IT-focused role Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow) Hands-on hardware experience with laptops, mobile devices, printers, and monitors Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management Systems Experience working in a legal, professional services, or global firm Excellent customer service and communication skills Interested? Apply Now! Please note this role is fully office based.