Customer Service Representative

Sirius Staffing is seeking Customer Service Representatives for a full-time opportunity supporting a major utility provider in West Monroe, Louisiana. We are looking for dependable, customer-focused professionals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.Position Details:Location: West Monroe, LASchedule: Monday–Friday | 8:00 AM – 5:00 PMPay Rate: $14.00/hourAssignment Length: 12 MonthsStart Date: July 6, 2026Multiple Openings AvailablePosition Summary: The Customer Service Representative serves as a primary point of contact for customers by providing information regarding accounts, products, and services while ensuring a high level of customer satisfaction. This role involves handling customer inquiries, resolving concerns, processing requests, and coordinating with internal departments to ensure timely and effective service.Key Responsibilities:Respond to customer inquiries by phone, mail, and in person regarding accounts, products, services, pricing, and billingProcess customer orders, service requests, changes, returns, and special requestsInvestigate and resolve customer complaints and account discrepanciesMaintain accurate customer records and documentationExplain available products and services to customersCoordinate with internal departments to resolve customer issues and service needsAssist customers with billing questions and account-related concernsRecommend additional products or services when appropriateDeliver professional and courteous customer service in all interactionsQualifications:High School Diploma or equivalent requiredPrevious customer service experience preferredStrong verbal and written communication skillsBasic computer proficiency and data entry skillsAbility to multitask and work effectively in a fast-paced environmentStrong problem-solving and customer service skillsReliable attendance and punctualityImportant Training Requirement: This position includes a mandatory 6-week training program beginning on July 6, 2026. Consistent attendance throughout the training period is critical. Candidates must be able to fully commit to the training schedule without planned absences.Why Join Us?Weekly PayCompetitive Benefits PackageMedical, Dental, and Vision CoverageTelemedicine OptionsEmployee Assistance Program (EAP)Supplemental Insurance OptionsCareer Growth OpportunitiesSupportive and Inclusive Work EnvironmentSirius Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, sexual orientation, gender identity, genetic information, or any other status protected by applicable federal, state, or local law.