- Fantastic opportunity within a thriving business.
- Competitive salary and benefits package.
About Our Client
A well-established and growing organisation within the financial services sector, based in the heart of Manchester. Known for its customer-focused approach and commitment to excellence, the business offers a collaborative and supportive working environment where innovation, professional development and career progression are actively encouraged.
Job Description
- Drive exceptional sales performance by delivering against agreed targets and timescales.
- Monitor, analyse and interpret KPIs and performance data to identify trends, opportunities and areas for improvement across multiple sales teams.
- Lead, coach and develop managers and their teams, fostering a culture of continuous learning, accountability and high performance.
- Act as a key member of the Senior Management team, contributing to strategic decision-making and supporting business growth.
- Build strong relationships with stakeholders across the business, representing the Contact Centre and collaborating to achieve shared objectives.
- Champion a high-performance, customer-focused culture that empowers teams to consistently deliver outstanding results.
- Identify and implement improvements to processes, performance and sales effectiveness, driving operational excellence and continuous improvement.
The Successful Applicant
- A proven track record of leading multiple teams to consistently achieve KPIs and deliver outstanding business results.
- High personal standards, with the ability to inspire excellence and set clear expectations that drive performance.
- A commercially astute leader with strong emotional intelligence and a people-first approach.
- Experience using performance data and insights to effectively manage, develop and improve both individual and team performance.
- Exceptional leadership and coaching skills, with the ability to motivate, engage and develop high-performing teams.
- Strong communication and stakeholder management skills, with the confidence to build effective relationships across all levels of the business.
- A proactive, solutions-focused mindset with a passion for continuous improvement, innovation and delivering measurable results.
What's on Offer
- A competitive salary of £48,000-£50,000, dependent on the level of experience.
- Permanent position within the financial services industry.
- Opportunities to make a significant impact within the customer service department.
- Fantastic benefits package
- Bonus potential
Contact
Danielle Hughes
Quote job ref
JN-062026-7038054
Phone number
+44 161 828 6223
Job summary
- Job function
- Business Support
- Sector
- Financial Services
- Consultant name
- Danielle Hughes
- Consultant phone
- +44 161 828 6223
- Job reference
- JN-062026-7038054