Infusion Patient Assistance Coordinator - Remote

Soleo Health is seeking a Patient Assistance Coordinator to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!

Specialty infusion experience required.

Soleo Health Perks:

• Competitive Wages
• Mileage Reimbursement & Paid Drive Time
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program

The Position:

The Patient Assistance Coordinator plays a critical role in helping patients manage out-of-pocket healthcare expenses. This position supports patients by navigating manufacturers, foundations, and internal assistance programs, delivering timely and accurate advance beneficiary notices (ABNs), as well as assisting with complex benefit-related discussions to ensure patients receive the financial support they need. Responsibilities Include:

• Educate and assist patients with enrollment in copay and foundation assistance programs.
• Prepare and send enrollment forms and related correspondence for patient assistance programs.
• Stay current on federal, state, and contractual guidelines related to copay assistance.
• Collaborate with cross-functional teams to ensure accurate and timely benefit navigation including providing support to Patient Ambassadors on complex benefit cases.
• Create, explain, and verify ABNs to ensure accuracy and protect revenue.
• Assist patients experiencing financial hardship through the internal Soleo Assistance Program.
• Manage renewals for all manufacturers, foundation, and Soleo Assistance Program (SAP) cases.
• Ensure compliance with manufacturer program requirements, including report creation and maintenance.
• Support supervisors and managers with special projects assigned.

Schedule:

• Must be able to work Full time, Monday-Friday, standard business hours of 8:30-5pm Eastern Time Zone

• At least 2 years of home infusion specialty pharmacy required
• High school diploma or equivalent
• Working knowledge of Medicare, Medicaid, and managed care reimbursement guidelines including ability to interpret payor contract fee schedules based on NDC and HCPCS units
• Strong ability to multi-task and support numerous referrals/priorities while ensuring productivity expectations and quality are met
• Ability to work in a fast-paced environment
• Knowledge of HIPAA regulations
• Basic level skill in Microsoft Excel & Word
• Knowledge of CPR+ preferred

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values:

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees.? Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.

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