Account Director -Manufacturing -Industrial

<p>Business Area/Function: BES – Manufacturing and Industrial<br /> SHEQ Statement:</p> <p>Account Director</p> <p>Qualifications or Required Experience:<br /> •Ideally qualified to degree level<br /> •Significant experience operating at a senior level delivering contract services<br /> •Excellent commercial and financial acumen<br /> •Experience of performance related contracts and management systems<br /> •PC literate and knowledge of the MS suite i.e. Word, Excel, Powerpoint etc<br /> •Good Knowledge and experience of Business Assurance systems<br /> •Good presentation , influencing and motivation skills, with experience of managing a team<br /> •Awareness of soft services<br /> •Experience of working in a production environment<br /> Competencies</p> <p>General Overview:<br /> The Account Director will be responsible for all contractual obligations, establish effective client relations and continuously improve customer service as well as develop potential business growth.<br /> Company is responsible for delivering hard and soft services across the portfolio. The main site is in High Wycombe and some staff based in Aylesbury.<br /> The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.</p> <p>The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilising functional support and other operational teams where appropriate.<br /> Delivery:<br /> Work with the Sector Director to develop specific objectives in line with business plan<br /> Develop specific objectives and business plans in line with contract growth plan<br /> Develop plans to improve direct delivery of services<br /> Assist creating an expanded bespoke self delivery model of FM Services<br /> Assist in developing Project Services<br /> •Assist in developing Energy Services<br /> •Deliver and communicate account specific performance objectives and contribute to company objectives by meeting own performance objectives.</p> <p>Operational Responsibilities<br /> •Ensure compliance with all statutory and company procedures across all the functions, Safety, Health, Environmental and Quality (SHEQ)<br /> •Monitor, review and demonstrate a process of continuous improvements to H&amp;S and Environmental practices<br /> •Monitor, review and demonstrate a process of continuous improvements across all service lines. Driving efficiencies and best in class services.</p> <p>•Ensure staff are trained and equipped to directly deliver a greater range of services<br /> •Provide accurate and punctual monthly reports<br /> •Monitor and co-ordinate resources effectively to achieve the agreed performance KPI’s &amp; SLA’s<br /> •Awareness of the potential risks and opportunities arising within the account<br /> •Lead the account management team<br /> •Liaise with the customer at all levels<br /> •Conduct building audits and develop improvement plans as may be necessary<br /> •Develop Business Continuity Plan in conjunction with the customer<br /> •Develop and review risk register.</p> <p>Customers<br /> •Develop and maintain key stakeholder relationships<br /> •Develop and maintain key customer relationships<br /> •Agree, monitor and control SLA’s and performance measures for designated service lines<br /> •Understand and meet customer requirements, utilising feedback to enhance service delivery<br /> •Monitor the performance of sub contractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels</p> <p>&nbsp;</p>