Workshop Controller – Warrington
Pay: £45,000 per annum
Hours: Full time, Monday to Friday (hours as per business needs)
Contract: Permanent
Earning Potential (OTE)
- Basic Salary: £45,000 per year
- Realistic OTE: £52,000+ per year
- Overtime Rate: Paid at time-and-a-half (1.5x) where applicable
Overview
We need an experienced Workshop Controller with a strong HGV technical background to lead the workshop team at a leading commercial vehicle dealership in Warrington. You’ll manage workflow, ensure quality and compliance, maximise utilisation, and guide the team to deliver exceptional customer service. This role suits someone process-driven who knows how to get the best out of technicians.
Key Responsibilities
- Ensure workshop processes are followed for every job
- Receive job cards, pre-time each job, and allocate work to technicians
- Monitor job progress and maximise sold hours
- Obtain authorisation for additional work via service reception or direct customer contact
- Ensure 100% sign-off on Pre-MOT inspections
- Identify warranty items and ensure correct documentation
- Supervise, develop, and train the workshop team
- Audit job packs ready for administration and invoicing
- Monitor workshop loading and ensure continuity
- Measure technician activity and performance
- Maintain special tools and equipment
- Ensure workshop cleanliness and organisation
- Handle customer complaints quickly and effectively
- Supervise junior staff and identify training needs
- Manage workshop apprentices from training and wellbeing perspective
- Ensure all company policies and statutory requirements are met
What You’ll Need
- Level 3 qualification in Heavy Vehicle Maintenance & Repair (NVQ/City & Guilds/IMI)
- Previous experience as a senior technician
- Supervisory experience in a workshop environment
- Process-driven with strong technical background
- Excellent leadership, interpersonal, and organisational skills
- Ability to work under pressure and multitask
- Great communication skills, both verbal and written
- Full UK driving licence for relevant vehicle classes
Don’t tick every box?
If you’ve got a Level 3 HGV qualification and supervisory experience, we want to hear from you – even if you haven’t been a Workshop Controller before.
Sound like you?
Call Cal Ryan at Kemp Recruitment on 0330 440 2323
Email: callan.ryan@kemprecruitment.com
Ref: INDCR