Catering Supervisor

Norwich City Football Club is looking to recruit Catering Supervisors to work in our restaurants, bars and kiosks on first team matchdays.

If you would like the opportunity of providing excellent service and meeting new people come and join our winning team.

Kiosk Supervisors - Natural leadership skills are essential; experience is preferred but full training will be provided.

Restaurant and Bar Supervisors – Experience in restaurants or bars is essential. Experience in a supervisory role, as well as a working knowledge of wines and cocktails would be of benefit.

Our matchdays are typically on Saturdays with some weekday evening and Sunday matches.

A typical shift is 5 - 8 hours depending on the game and job role. This is a casual, hourly paid position.

In our kiosks you will be responsible for:

• Welcoming and serving our loyal fans food and beverages in a fast-paced environment.
• Supervising and leading a team of up to 18 catering assistants.
• Providing exceptional and fast customer service in an exciting atmosphere.
• Ensuring food hygiene standards are always achieved.
• Ensuring stock levels are maintained throughout each match.
• Preparing the team for the busy half time service.
• Reconciling all tills.
• Ensuring the kiosk is cleaned to the highest standard and stock is rotated accordingly.

In our corporate restaurants and bars, you will be responsible for:

• Welcoming and serving our customers in a formal dining environment.
• Supervising and leading a team of up to 12 waiting or bar staff.
• Supporting the restaurant manager in providing exceptional customer service to our Carrow Road brand standard.
• Ensuring food hygiene standards are always achieved.
• Accuracy of order taking, food delivery and clearing.
• Speed of service and drinks delivery from our corporate bars.
• Ensuring your restaurant or bar is cleaned to the highest standard.

You will have:

• Experience in a supervisory role or natural leadership skills.
• The ability to motivate and lead by example, mentoring new team members.
• A resilient, calm and confident approach to working in a fast-paced environment.
• The commitment and enthusiasm to achieve results.
• A can-do positive attitude and be a team player.
• Excellent communication and interpersonal skills.
• Pride in your appearance and that of your team as ambassadors for Norwich City Football Club.
• Bar supervisors will have an understanding of cellar management.

What you will get in return:

• Competitive rates of pay.
• 20% discount in all Club shops.
• The opportunity to work non matchday events.
• If it is your first job, we will help you grow and develop within the workplace.
• If it’s additional ‘top up’ work to your existing job or studies, then we can provide flexible working hours in a unique working environment.

If you would like to soak up the atmosphere and buzz of a first team matchday please apply.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.