digital technology

18-05-2026

Valuing people, giving voice to data, and steering the way forward: Il Sole 24 Ore explores Almaviva’s mission to create a flexible, inclusive welfare system capable of anticipating people’s needs through digitalization.

For years, Almaviva has been working with the Ministry of Labor and Social Policies, INPS, and INAIL (the National Institute for Insurance against Workplace Accidents), and collaborating with regional governments and employment centers regarding social security, social assistance, employment policies, workplace safety, the fight against undeclared work, and the simplification of subsidy disbursement and social safety-net services.

The goal goes beyond technology, seeking to transform regulatory complexity into fair and useful services for individuals, while building a more coherent and less fragmented system that is capable of seeing the whole person, not just their case file.

• Proxima is the platform developed as part of the NRRP to manage wage supplementation services provided by INPS. It was recognized at the 2025 Forum PA and received the 2025 SMAU Innovation Award. The platform verifies documents, automates application processing, and supports users with digital assistants.
• Winner of the 2023 ComoLake Award, Welfare as a Service (WaaS) is the first data hub for Italian welfare services. It provides over 150 digital services through the National Digital Data Platform and more than 200 analytics dashboards.
• Almaviva developed SIISL - the Information System for Social and Professional Inclusion - for the Ministry of Labor and INPS. This system connects job seekers and employers within a single ecosystem, integrating data and services that were previously managed separately by INPS, the Ministry, and employment centers. The project received the 2024 ComoLake Award.
• The FSL - the Citizen’s Social and Employment Record - addresses one of the structural problems of the Italian welfare system: administrative fragmentation. It consolidates each individual’s personal and family data into a single profile. Developed in collaboration with the Ministry of Labor and Social Policies and the Department of Digital Transformation, it serves as the Ministry’s new interoperability engine.
• Archimede, recipient of the 2025 ComoLake Award, developed in collaboration with INAIL, brings AI into fraud prevention and detection within public administration. It identifies nationwide anomalies and risks in advance, thus enabling more targeted planning of audits, which directly impacts the use of public resources.

These are all projects in which AI plays a key role in simplifying citizens’ interactions with public services.
Its adoption is now being accelerated by the Welfare Language Model, a generative AI model trained specifically on the legislation, terminology, and procedures of the Italian welfare system, which, therefore, speaks the language of both citizens and institutions. Thanks to the RAG (Retrieval-Augmented Generation) technique, the model updates itself in real time whenever a new regulation or circular is introduced, without having to be retrained from scratch. This also means more efficient use of resources and a reduction in energy consumption.