Head of Customer Due Dilligence
Job Description
Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a Head of Customer Due Dilligence, you’ll join a collaborative and forward-thinking team based in Rzeszów/ Poznań/ Warszawa.
Responsible for overseeing customer compliance (KYC/AML), managing relationships with supervisory authorities and auditors, as well as ensuring effective risk and incident management.
This role is critical to the organization’s operational security, regulatory compliance, and transparent reporting to the Management Board and senior leadership, operating in a highly dynamic and evolving regulatory environment.
About Your Future Role
In this position, you will:
- Operational management of the Client Compliance Department
- Oversight of KYC/AML risk identification, assessment and management processes, including customer onboarding (CDD/EDD) and periodic reviews (ODD)
- Supervision of approval workflows and customer documentation archiving processes (both physical and digital)
- Monitoring regulatory changes (AML, sanctions, due diligence) and co-leading their effective implementation within operational processes
- Regular reporting of key risk indicators and compliance metrics to the Management Board within the 3 Lines of Defense (3LoD) framework, including strategic recommendations
- Close cooperation with other departments within Operations, as well as Sales, Marketing and IT divisions, and Compliance and Legal teams
- Management of regulatory and operational incidents, including root cause analysis and recommendation and implementation of remedial actions
- Creation, development and maintenance of policies and procedures ensuring the effective functioning of the Department
- Ownership of the departmental budget, process optimization and initiation of automation initiatives (RPA/AI)
- Responsibility for relationships with internal and external auditors, including preparation for inspections and audits
- Development of departmental competencies and strengthening of a strong compliance culture across the organization
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications:
- Several years of experience in a managerial or director-level role within operational KYC/AML management
- Proven experience in managing expert teams (minimum 30 FTEs) in a distributed or multi-location structure
- In-depth knowledge of AML regulations, international sanctions, payment scheme guidelines and due diligence processes
- Documented experience in cooperation with regulators and internal/external auditors
- Ability to operate effectively in a highly regulated environment (finance, fintech, banking, payments)
- Strong analytical and decision-making skills, including effective workforce and productivity management (WFM)
- Strategic mindset with the ability to lead organizations through change
- Very good command of English (minimum B2+), enabling work in an international environment
- Willingness to travel for business purposes (approx. 5–8 days per month)
- University degree
Bonus Skills:
• Experience in payment institutions, fintech companies, or financial institutions
• Participation in transformation, automation, or centralization projects related to KYC/AML processes
• Experience in group-level management reporting
Even if you don’t check every box, your unique potential and willingness to learn could set you apart.
What’s in it for You?
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Discover Life at Nexi
We’re an international team of 10,000 people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.
Your Next Step Starts Here
If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!
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