Fraud Investigator - Pursue

What you’ll be working on;  The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. This communication falls into three main categories: Communication to other banks about potential fraudsters in their customer base Communication from other banks about potential fraudsters in Monzo’s customer base Communication to and from CIFAS about potential fraudsters in Monzo’s customer base Communication with law enforcement about crime we discover as part of our investigations Your day to day;  Fraud Investigators within our Pursue pillar work to a mixture of regulated and unregulated deadlines. Their role supports the quality of performance and knowledge across the pillar.  Investigating and actioning fraud reports received from other financial institutions Probing for further evidence where needed Using  Monzo’s values to investigate claims with empathy and attention to detail Investigating and reporting fraud to other banks when our customers have been a victim of fraud Triaging and taking initial action on inbound communications from a range of institutions Creating and actioning indemnities and defunds where needed Reporting to CIFAS Completing CIFAS bank checks Shifts 37.5 hours per week on a rotational basis covering 9am to 5:30pm/ 9:30am to 6:00pm; 1 in 4 Saturdays and no Sundays. Please note you may be required to work bank holidays, including Christmas Day, Boxing Day and New Years Day Training schedule: You have to be available to work Monday - Friday, 9:00 - 17:30 for your first 6 weeks remotely which must be fully attended The start date for this role will be the 26th of May 2026  You should apply if you have: A strong knowledge of common fraud typologies Excellent English written & verbal communication skills Ability to be persuasive and empathetic Strong expertise in investigating, problem solving and decision making Ability to work well independently & be collaborative with the wider team Ability to work to deadlines Values driven approach in line with Monzo’s core values