/Customer Service Specialist (with French)

Customer Service Specialist (with French)

PolandRemoteplvia direct
// Job Type
Full Time
// Salary
Not disclosed
// Posted
3 months ago
// Work Mode
hybrid

About the Role


We are looking for our client from the production industry:

Customer Service Specialist (with French)

 

Your responsibilities
  • Act as the main point of contact for your customer portfolio.
  • Build and maintain strong relationships with customers and internal teams.
  • Handle customer queries with ownership and professionalism.
  • Accurately process high volumes of orders in SAP.
  • Coordinate product availability and delivery timelines.
  • Validate pricing and support contract updates.
  • Resolve complaints and implement corrective actions.
  • Optimize logistics for efficient and cost-effective deliveries.
  • Take full ownership of customer service quality.
Our requirements
  • Fluent in French and English (C1 level).
  • 5+ years in Customer Service, ideally in B2B or manufacturing.
  • Strong SAP experience (5+ years preferred).
  • Salesforce knowledge is a plus.
  • Customer-focused and relationship-oriented.
  • Strong communication and interpersonal skills.
  • Analytical mindset with attention to detail.
  • Comfortable with numbers and data.
  • Proactive, adaptable, and resilient under pressure.
  • Team player with planning and multitasking abilities.
  • Problem-solver with a positive attitude.

We offer:

  • Annual bonus based on your work results.
  • Lunch card to be used for groceries and restaurants.
  • Private medical care in Lux Med.
  • Fit Profit sports card.
  • PPE: we care about your future, and we save money for your retirement.
  • Cafeteria Program as a part of Social Fund.
  • Group life insurance.
  • Hybrid working model: min. 8 days in the office a month.
  • As part of our work-life balance culture, we can start work between 7 am and 10 am.
  • Free consultation with a lawyer once a quarter.
  • You can join one of our theme clubs, where together with other employees we develop our passions and interests.
  • Daily delivery of fresh fruits and veggies to the office.
  • You can purchase our products with a special discount.
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table,
  • Ping-Pong, library, table games, and massage chairs.
  • We have treadmills and indoor exercise bikes with a laptop station.
  • We have integration budgets we can use for team events.
 

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