Customer Service Specialist (with French)

We are looking for our client from the production industry:

Customer Service Specialist (with French)

 

Your responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain strong relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Accurately process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient and cost-effective deliveries.
• Take full ownership of customer service quality.

Our requirements

• Fluent in French and English (C1 level).
• 5+ years in Customer Service, ideally in B2B or manufacturing.
• Strong SAP experience (5+ years preferred).
• Salesforce knowledge is a plus.
• Customer-focused and relationship-oriented.
• Strong communication and interpersonal skills.
• Analytical mindset with attention to detail.
• Comfortable with numbers and data.
• Proactive, adaptable, and resilient under pressure.
• Team player with planning and multitasking abilities.
• Problem-solver with a positive attitude.

We offer:

• Annual bonus based on your work results.
• Lunch card to be used for groceries and restaurants.
• Private medical care in Lux Med.
• Fit Profit sports card.
• PPE: we care about your future, and we save money for your retirement.
• Cafeteria Program as a part of Social Fund.
• Group life insurance.
• Hybrid working model: min. 8 days in the office a month.
• As part of our work-life balance culture, we can start work between 7 am and 10 am.
• Free consultation with a lawyer once a quarter.
• You can join one of our theme clubs, where together with other employees we develop our passions and interests.
• Daily delivery of fresh fruits and veggies to the office.
• You can purchase our products with a special discount.
• Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table,
• Ping-Pong, library, table games, and massage chairs.
• We have treadmills and indoor exercise bikes with a laptop station.
• We have integration budgets we can use for team events.