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/Client Services Specialist

Client Services Specialist

Johnston, RI, USusvia direct
// Job Type
Full Time
// Salary
Not disclosed
// Posted
1 month ago

About the Role

Job Title:
Client Services Specialist
Address:
Verify with a Recruiter or Staffing Manager!
Job Description
  • Meet and exceed department service and quality standards.
  • Perform root cause analysis to identify solutions and process improvements.
  • Support the implementation of solutions to improve service levels and client experience.
  • Serve Cash management, ACH and Commercial Card customers via various channels.
  • Independently service clients on a variety of financial products and technical issues.
  • Diagnose, prioritize, resolve, and escalate technical and procedural issues.
  • Partner with operational support staff to reconcile client problems.
Critical Information
  • Hours may be 10am - 6:30pm, Monday - Friday or 8:30am - 5pm Monday - Friday.
  • On-site position, working 5 days in the office.
Education/Licenses Needed
  • High School (GED Equivalent), Bachelor's Degree preferred.
  • 5 years of customer service and call center experience; banking experience preferred.
Benefits:
  • Benefits are available to full-time employees after 90 days of employment.
  • A 401(k) with company match is available after 1 year of service.
  • This is an AI-formatted job description; recruiter confirmation required.
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