Customer Service Associate

We are looking for a Customer Service Associate to join a purpose-built student accommodation (PBSA) site in Leeds. This is a fast-paced, customer-facing role within a development of 300+ apartments, offering a great opportunity to be part of a growing operation.

You will be the heart of the development and the first point of contact for all residents, playing a key role in shaping their experience. No two days are the same, and you’ll be involved in everything from front-of-house service to supporting the wider team in day-to-day operations.

Key Responsibilities

• Deliver excellent front-of-house service to residents and visitors
• Handle enquiries, feedback, and complaints professionally
• Support a positive and motivated team environment
• Manage administrative tasks including maintenance logging, tenancy records, and email enquiries
• Support resident engagement activities and events
• Assist with tenancy processes including move-ins and move-outs
• Monitor rent payments and follow up on arrears
• Conduct property tours and support leasing activity
• Respond to enquiries and follow up on leads
• Help achieve occupancy and revenue targets

About You

• Experience in PBSA, Build-to-Rent (BTR), co-living, or hospitality/hotel environments is desirable
• Positive, reliable, and proactive attitude
• Strong communication and customer service skills
• Organised with good attention to detail
• Flexible and willing to get involved in all aspects of the role

If you are looking to apply your customer service skills in the PBSA sector, apply now to be part of a growing and dynamic team in Leeds.