Biometric Operations Analyst

Reports to: Biometric Operations Lead  Location: London Waterloo - Hybrid - at least three times per week Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits   Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting-edge products trusted globally.   We’re looking for a hands-on, solutions-focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data-driven investigations, and supporting cross-functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving.   You’ll thrive here if you’re curious, proactive, and adaptable, ready to own your space while working in a supportive, tight-knit team. How you can make an impact    Optimise the biometric platform: Identify configuration improvement opportunities Understand the potential impact of configuration and model changes on the wider biometric platform Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system Understand the potential impact of deployment Optimise the configuration Track performance as it progresses into production Design and use analysis and diagnostic tooling: Collaborate with the Data Team Communicate trends to the wider business Tune and utilise alerting systems and performance tracking dashboards Identify, understand, and eliminate bias within the platform, collaborating where needed Work with the support team to investigate customer concerns Have a good understanding of the Biometric platform Manage and keep track of tickets and resulting actions Investigate performance concerns Answer customer questions Work with Product and Engineers to reduce risk of Front-end changes: Provide Guidance on the potential effects of front end changes Perform analysis on data samples Optimise configurations