The Customer Excellence Advocate (CEA) serves as the primary partner and trusted resource for our Bakery Owners, Operators, and Leaders, delivering white-glove customer experience through proactive communication, operational excellence, and genuine relationship building. CEAs are more than customer service representatives; they are problem solvers, advocates, communicators, and strategic partners who help bakeries succeed every day. By collaborating across Operations, Warehouse, Purchasing, Transportation, Accounting, and other internal teams, the CEA ensures each bakery receives timely, accurate, and personalized support throughout every stage of the ordering and delivery process.
The Director of Business Intelligence is a key member of the technology leadership team and serves as the Company’s data and analytics thought leader. This leader will develop, plan, and implement a data/analytics strategy that delivers optimal returns on investment in coordination with the organization’s goals and core values with a focus on a “customer service” orientation. Areas of responsibility include strategic leadership, team management, technical leadership around data management / ELT processes, end user reporting and analytics needs as well as project prioritization and management.
The Regional Business Coach embodies and fosters all aspects of the Nothing Bundt Cakes (NbC) culture and core values, especially our goal to “Bring the Joy!”. The Regional Business Coach acts as a liaison between the Support Office and Bakery Owners. They deliver company objectives, regional goals, and foster regular communication between the Support Team and Bakery Owners. They serve as an influential coach and business consultant for their assigned group of Owners (and their Bakeries). By providing Bakery Owners with data-driven consultation, coaching, and support, they help drive operational excellence, Guest satisfaction, sales growth, and profitability.
The Regional Business Coach embodies and fosters all aspects of the Nothing Bundt Cakes (NbC) culture and core values, especially our goal to “Bring the Joy!”. The Regional Business Coach acts as a liaison between the Support Office and Bakery Owners. They deliver company objectives, regional goals, and foster regular communication between the Support Team and Bakery Owners. They serve as an influential coach and business consultant for their assigned group of Owners (and their Bakeries). By providing Bakery Owners with data-driven consultation, coaching, and support, they help drive operational excellence, Guest satisfaction, sales growth, and profitability.
The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Lead shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.
The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as
The Assistant Baker supports the Lead Baker in daily cake production and organization while helping maintain the high standards our guests expect. This role is fast-paced and hands-on, requiring strong work ethic, attention to detail, and pride in producing quality products.
Position Summary: The Nothing Bundt Cakes (NbC) Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Swe
The Nothing Bundt Cakes (NbC) Shift Lead Manager works alongside the Bakery Manager, Assistant Manager, and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Lead Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.
The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.
The Nothing Bundt Cakes Bakery Trainer embodies and fosters all aspects of the Nothing Bundt Cakes (NbC) culture and core values. Their significant focus includes instruction of all new Bakery Owners/Operators, as well as certifying existing Managers on the Nothing Bundt Cakes Bakery operational standards and methodologies. They are dedicated trainers ensuring brand standards are trained to ensure participants have the ability to fully execute on NbC brand standards. The majority of training sessions are conducted in fully operational local Certified Training Bakeries.
The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.
Position Summary : The Nothing Bundt Cakes (NbC) Assistant Bakery Manager works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as
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