Location:
Bournemouth
Hours:
Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary:
£24,785 per annum + Bonus
We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.
This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.
What you'll be doing as Customer Support Advisor:
- Handling inbound calls and customer enquiries.
- Responding to emails and support tickets from veterinary practices and clients.
- Updating customer records and maintaining accurate data.
- Supporting onboarding for new veterinary practices.
- Assisting with Excel-based projects, pricing updates and general administration.
- Liaising with suppliers to support home delivery services.
- Identifying opportunities to promote additional services to customers.
What we're looking for in the Customer Support Advisor:
- Previous office-based customer service or administration experience.
- Excellent communication skills, both written and verbal.
- Good IT skills, including Microsoft Excel.
- Strong attention to detail and organisational skills.
- A proactive, positive approach with the ability to multitask.
- Confidence speaking with customers over the phone.
What's on offer
- Bonus scheme.
- Hybrid working after successful training and probation.
- Company pension.
- Free flu jabs.
- Sick pay.
- Free on-site parking.
- Supportive team and opportunities to develop your skills.
If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.
customer support| customer service | account manager | administration | customer success