Claims Coordinator

Position Overview  call 951-880-4680 for quicker response  , ty  As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines. A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position. Job Responsibilities   Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work   Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system  Daily review of compliance tasks and all job tasks are completed on time   Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times   Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call  Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards  Manages Customer Service issues and complaints, documenting actions and resolution  Understanding of all company cycle times and SLAs required for each job and phase   Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster  Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate   Job Requirements  High school diploma/GED required  Bachelor’s Degree or applicable experience preferred, work experience will be considered  IICRC Certifications preferred but not required: WTR, ASD, OCT, STC Exceptional Customer Service skills  1-3 years of Xactimate experience required- proficient use Xactimate 28  Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required  Personal time management and organizational skills  Strong verbal and written communication skills  Dependable and adaptable to operate within a fast-paced work environment  Ability to manage highly confidential information  Strong problem-solving skills Proficient at using Microsoft Office, Outlook, CRM software Experience do you have with customer interaction and conflict resolution Physical Demands and Working Conditions  The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Incumbent must be prepared to:  Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers, phones etc.  Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.  Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.  Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.  Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.  please call 951-880-4680 with all inquiries and immediate response , ty