About the Role
<span><span><span><b><span><span><span>Job Title:</span></span></span></b><br />
<span><span><span><b>Client Support Specialist (Remote – Rochester, NY Area | Stable, Purpose-Driven Role)<br />
*LOCAL CANDIDATES ONLY*</b></span></span></span></span></span></span><br />
<span><span><span><b><span><span><span>Overview:</span></span></span></b><br />
<span><span><span>If you’re ready to re-engage in your career and are looking for a stable, meaningful role where your work helps others, this opportunity offers both purpose and consistency.</span></span></span></span></span></span><br />
<span><span><span><span><span><span>TES Staffing is partnering with a local Rochester company who provides housing assistance to individuals and families who have experienced unexpected crises such as house fires or natural disasters. Their team plays a critical role in helping people regain stability during difficult times.</span></span></span></span></span></span><br />
<span><span><span><span><span><span>We’re seeking a <b>reliable, compassionate professional</b> who thrives in a structured environment, communicates clearly, and takes pride in staying organized and getting the details right.</span></span></span></span></span></span><br />
<span><span><span><b><span><span><span>What You’ll Do:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Serve as a primary point of contact for clients in need of temporary housing </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Handle a high volume of inbound and outbound phone communication </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Coordinate housing and hotel placements nationwide </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Work with insurance companies, vendors, and clients to manage timelines </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Track extensions, approvals, and documentation requirements </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Maintain accurate records in internal systems </span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>What You Bring:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Strong phone presence and communication skills (<b>phone work is essential</b>) </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Patience, empathy, and professionalism when working with people in crisis </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Reliability and consistency- you follow through and stay organized </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Ability to manage multiple tasks and deadlines </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Comfort working independently in a remote setting</span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Helpful Backgrounds:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Customer service, administrative support, insurance, property management, or coordination roles </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Experience balancing multiple priorities and working with detailed processes</span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Work Environment:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Fully remote (after initial in-office training) </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Supportive, team-oriented culture </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Structured workflow with clear expectations </span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Schedule (Fixed):</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Monday–Thursday: 11:00 AM – 8:00 PM EST </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Friday: 10:00 AM – 7:00 PM EST</span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Location Requirement:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>Must live near Rochester, NY for initial training (Pittsford area)</span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Compensation & Benefits:</span></span></span></b></span></span></span>
<ul>
<li><span><span><span><span><span><span><span>$20–$25/hour – depending on experience </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Monthly bonus opportunity (typically $400–$900) </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>$350/month healthcare contribution </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>401(k) after 1 year </span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>PTO accrual up to 128 hours/year</span></span></span></span></span></span></span></li>
</ul>
<span><span><span><b><span><span><span>Why This Role:</span></span></span></b><br />
<span><span><span>This is a great fit for someone ready to focus on their career in a stable, meaningful role, where attention to detail, communication, and compassion truly make a difference.</span></span></span></span></span></span><br />