Senior Ivanti ITSM Consultant – freelance, 3 MTH

Comgent | Contract

Rueil-Malmaison, France | Posted on 18/04/2026

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• Standard Business working Hours Yes
• Industry Pharma
• Job Type Contract
• Date Opened 18/04/2026
• Work Experience 8-10 years
• City Rueil-Malmaison
• Province Île-de-France
• Country France
• Postal Code 92500

We are committed to building an inclusive workplace and encourage applications from women and other under represented groups in tech. All qualified candidates are welcome. Start date: Immediately Location: Rueil-Malmaison, IDF Language: French Duration: 3 MTH initially Reporting line: Head of IT Infrastructure and Operational Cybersecurity

Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated

Context and job challenges

As part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP-regulated environment. This strategic project aims to:

• implement the Ivanti solution in a controlled and compliant framework, meeting  requirements for traceability, data integrity, and validation as required in GxP environments
• redesign and industrialise ITIL processes: incident, problem, service request, and change management
• implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB

The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards.

Main objectives

• lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements
• redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations
• deploy the priority modules: incidents, requests, changes, problems, followed by asset management
• prepare the foundation for the progressive implementation of a CMDB
• support change management and ensure the system’s continuous compliance throughout the GxP application lifecycle

Key responsibilities

Project management

• define and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation)
• coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team
• manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)

Process design and re-engineering

• redesign ITSM processes ensuring compliance with both GxP and ITIL standards
• contribute to the drafting of GxP validation documentation: URS, FS, DS, test
• protocols, qualification strategy, etc.

Implementation and configuration

• hands-on configuration and parametrization of the Ivanti ITSM platform, including workflows, forms, business rules, roles, notifications, service catalogue elements, and core module setup
• ability to troubleshoot and adjust configurations directly
• collaborate with Ivanti Professional Services when needed, while retaining internal ownership of the solution design and configuration
• organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)

Change management

• support end-users within a quality-driven framework (training, procedures, validation of user materials)
• implement change management procedures compliant with GxP traceability requirements

Operations and continuous improvement

• structure governance around ITSM within a quality-compliant and auditable framework
• ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans

Technical skills

• at least 5 years of proven experience managing ITSM projects in critical or regulated environments
• proven hands-on experience configuring and parametrizing Ivanti ITSM solutions in production environments
• strong command of ITIL v3/v4 frameworks – certification preferred
• experience working in GxP or equivalent regulatory environments
• understanding of IT asset management, CMDB implementation, and computer system validation lifecycle
• ability to combine project leadership with operational intervention on the platform
• experience in configuration of incident, request, problem, change, asset management, and CMDB-related components within Ivanti

Soft skills

• strong sense of responsibility and documentation rigour
• ability to communicate effectively with business, IT, quality, and compliance stakeholders
• solid project management culture, analytical mindset, and results-oriented approach

Qualifications

• Master’s degree (Bac+5) in computer science, software engineering, information systems or equivalent
• ITIL Foundation certification required
• Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)

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