Security Service Supervisor

Job Title: Security Service Supervisor Location: Petersfield Salary: From £45,000 to £50,000 per annum Are you a Security Service Supervisor based near Petersfield with experience managing engineers and delivering high-quality service? As a Security Service Supervisor, you will be responsible for overseeing a team of service engineers, ensuring jobs are completed efficiently, and maintaining strong client relationships. You will be working for a well-established security systems provider supporting commercial clients with CCTV, intruder alarms, and access control solutions. Responsibilities: ● Oversee and manage a team of field-based service engineers ● Ensure service jobs are scheduled efficiently and completed to a high standard ● Build and maintain strong client relationships, providing excellent customer service ● Monitor service performance, KPIs, and ensure SLA compliance ● Manage service administration including reports, maintenance records, and invoicing support ● Ensure compliance with safety and industry standards ● Provide technical guidance and support to engineers where required ● Liaise with installation teams to coordinate overlapping works ● Support resource planning and operational improvements ● Participate in on-call rota providing support (non-tools-on) Experience and Certifications required: ● A minimum of [Years of Experience] in the security systems industry ● Experience servicing CCTV, intruder alarms, and access control systems ● Previous experience managing or supervising engineers ● Strong understanding of service processes and client relationship management ● Excellent organisational, communication, and leadership skills ● Desirable: technical background progressing from engineering ● Desirable: knowledge of access control systems and networking principles Please apply with an up-to-date CV for more information. We can only accept candidates who have the Right To Work in the UK Learn more about Fire and Security recruitment at Technical Resources.