Customer Service Executive

Customer Service Executive – Financial Services

Location: Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 – £29,000 (DOE) + Benefits

Are you passionate about delivering outstanding customer experiences? Our client, a leading financial services provider in West Sussex, is expanding and looking for a Customer Service Executive to join their dynamic team. This is an excellent opportunity for someone with strong customer support skills and a proactive approach to problem-solving.

• Be the first point of contact for customers and members.
• Manage enquiries across multiple channels (phone, email, live chat).
• Work closely with internal teams to resolve complex queries.
• Contribute ideas for process improvements to enhance service delivery.
• Build knowledge of financial products, compliance, and best practices.

• Previous experience in customer service, contact centre, or client support.
• Financial services, banking, or insurance experience is a plus (not essential).
• Excellent communication skills – both written and verbal.
• Ability to stay calm under pressure and maintain attention to detail.
• Strong problem-solving skills and a genuine desire to help customers.
• Organised, self-motivated, and confident using CRM systems and Microsoft Office.

• Competitive salary and bonus schemes.
• Generous pension contributions.
• Professional development, including study support for industry qualifications.
• Private healthcare, insurance, and income protection.
• Family-friendly leave policies.
• Onsite gym, social events, and volunteering opportunities.
• Travel loans and cycle-to-work scheme.

Ready to take the next step in your career? Apply today and become part of a forward-thinking financial services team!

If you’re interested and would like to learn more, please apply or contact alanna.smith@sandersonplc.com.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.