- Fully remote role with scope to develop systems and process expertise long-term.
- Join a supportive team and build skills across data, training and PM/DM support.
About Our Client
The client is a UK-wide professional services business with a central systems team responsible for supporting and improving core Practice Management and Document Management processes.
Job Description
You will be responsible for:
- Provide day-to-day support for Practice Management and Document Management system queries
- Assist with ticket support, troubleshooting and resolving user issues across the business.
- Support the creation, documentation and improvement of standard processes.
- Help deliver training and induction sessions for new and existing users.
- Assist with data cleansing, data quality checks and KPI alert reviews.
- Support reporting activity, including creating or adapting system reports.
- Help create, update and upload document and billing templates.
- Support month-end system processes, disbursement imports and database-related tasks.
- Monitor adherence to agreed processes and work with users to resolve issues.
- Contribute to wider improvement projects, including system integrations and acquisition-related activity where required.
The Successful Applicant
The successful candidate will have:
- Experience within accountancy practice, professional services, or financial services environment.
- Strong Excel skills and confidence working with data.
- The ability to learn new systems and processes quickly.
- Excellent attention to detail, particularly around data quality and process accuracy.
- Strong written and verbal communication skills.
- A logical, curious and improvement-focused mindset.
- The confidence to support users, answer queries and explain processes clearly.
- The ability to work independently in a fully remote environment with minimal supervision.
- A proactive, self-motivated approach and willingness to get involved in wider team projects.
- An interest in systems, process improvement, training and business support.
What's on Offer
What's on offer?
- Fully remote position - work from anywhere in the UK.
- Competitive salary ranging from £25,000 to £30,000 per annum.
- A permanent position within a growing technology department.
- An opportunity to work in the professional services industry.
- A supportive environment focused on skill development.
- Potential for career progression within the organisation.
If you are ready to take on this exciting role as a Core Software Assistant, we encourage you to apply today!
Contact
Imogen Stythe
Quote job ref
JN-072026-7061927
Phone number
+442072692138
Job summary
- Job function
- Business Support
- Consultant name
- Imogen Stythe
- Consultant phone
- +442072692138
- Job reference
- JN-072026-7061927