Customer Relations Manager

Customer Relations Manager

Are you an ambitious Customer Relations Manager looking for your next step within a rapidly developing company, expanding and implementing exciting new treatment plans where you can be part of that company development from the beginning? Reach out to James on 0161 537 8873 or hit it 'Apply Now' to get started!

£30,000 - £35,000 PA

About the Company:

Our client is a nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Their clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women. They are changing patient lives for the better and that satisfaction of achievement is shared between patients and clinicians.

About the Role:

We are looking for a highly organised, customer-focused Customer Relations Manager to support the Operations Director in delivering exceptional service throughout the customer journey.

You will manage inbound and outbound communications, handle enquiries and complaints with professionalism and care, champion customer success, and report on key service-level metrics to help continually improve.

Skills and Expertise:

• Experience in customer journey management, healthcare operations, or a related field.
• Strong organisational skills with the ability to manage multiple processes simultaneously.
• Excellent communication and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Attention to detail and a proactive approach to improving operational efficiency.
• Confident handling challenging conversations and resolving complaints.
• Familiarity with healthcare, diagnostics, or prescription management is a plus.

Skills and Expertise:

• Experience in customer journey management, healthcare operations, or a related field.
• Strong organisational skills with the ability to manage multiple processes simultaneously.
• Excellent communication and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Attention to detail and a proactive approach to improving operational efficiency.
• Confident handling challenging conversations and resolving complaints.
• Familiarity with healthcare, diagnostics, or prescription management is a plus.

Benefits: Alongside the satisfaction of being able to help people change their lives, if you or your friends and family want to make take advantage of this unique treatment, we offer an employee discount and a friends and family scheme. Note: This is a full-time position – 37.5 hours per week and some evenings & weekend availability will be required.

About Nova

At Nova Recruitment, we hold a wealth of experience and trade knowledge. We utilise expert search strategies and established industry connections to offer the best support for you and your business. Based in the heart of Manchester, we operate across the whole of the UK sourcing professionals across various sectors.