German Speaking Customer Services Executive

<p><strong>German Speaking Customer Services Executive<br /> <br /> LANGUAGES</strong><br /> German&nbsp;<br /> <strong></strong></p> <p><strong><br /> LOCATION</strong><br /> Bristol, south west England&nbsp; (Hybrid Working Available)<br /> <br /> <strong><br /> THE JOB</strong><br /> We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.&nbsp;<br /> <strong></strong></p> <p><strong><br /> JOB RESPONSIBILITIES&nbsp;</strong><br /> As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.<br /> <br /> Key Responsibilities:</p> <ul> <li>Deliver excellent customer service to German speaking customers via email and telephone</li> <li>Manage customer orders from receipt through to delivery</li> <li>Maintain and update the order book, ensuring customers and sales teams are informed of any changes</li> <li>Process customer orders, amendments, cancellations and returns</li> <li>Manage customer account portals and online systems</li> <li>Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time</li> <li>Resolve customer queries professionally and efficiently</li> <li>Support payment queries and credit control communication</li> <li>Provide alternative product solutions where appropriate</li> <li>Support key account customers with day-to-day account administration</li> <li>Assist colleagues across the customer support team when required</li> <li>Maintain accurate customer records using CRM and ERP systems</li> <li>Participate in team meetings and contribute to continuous improvement initiatives</li> </ul> <p><strong><br /> CANDIDATE PROFILE, SKILLS &amp; EXPERIENCE</strong>&nbsp;</p> <ul> <li>Fluent German and English (spoken and written)</li> <li>Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support</li> <li>Excellent written and verbal communication skills</li> <li>Strong organisational and time management skills</li> <li>High attention to detail</li> <li>Positive, proactive and customer-focused attitude</li> <li>Ability to prioritise workload and meet deadlines</li> <li>Strong Microsoft Office skills, particularly Excel and Outlook</li> </ul> <p><strong>SALARY &amp; BENEFITS&nbsp;</strong></p> <ul> <li>Competitive salary of &pound;27,600 + bonus of &pound;500 per 1/4</li> <li>25 days annual leave, increasing with service</li> <li>Hybrid working &ndash; 4 set days in the office per week</li> <li>Can purchase up to 1 week of additional annual leave</li> <li>Choice of a clothing allowance (&pound;75 per quarter) or gym membership contribution (&pound;200 per year)</li> <li>Cycle to work scheme (tax free purchase of a bike)</li> <li>Company sick pay</li> <li>Pension 3% company contribution, minimum of 5% staff contribution.</li> </ul> <p > <strong>APPLY&nbsp;</strong><br /> If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.&nbsp;<br /> <br /> Submit your CV today and take the next step in your career with an international business that values its people and invests in their development.</p>