Plan and coordinate Planned Preventative Maintenance (PPM), reactive works, and repair jobs.
Generate and manage purchase orders for materials and services.
Prepare quotations and estimates as required.
Order and track necessary materials to support service operations.
Process billing and invoices for clients promptly and accurately.
Update internal CRM and client systems to maintain accurate records of ongoing jobs and schedules.
Participate in an on-call rota (one in every three weeks), managing after-hours breakdowns and dispatching engineers for urgent needs.
Experience & Skills Required
Strong customer service and administrative skills.
Experience in planning or helpdesk roles is desirable.
Knowledge of Scottish geography for efficient job scheduling and planning.
Excellent telephone manner and attention to detail.
Proficiency in the Microsoft Office Suite, especially Excel, with skills in filtering and highlighting data for client reporting.
Able to work independently and effectively communicate with stakeholders at all levels.
Enjoys working as part of a proactive team, focused on delivering positive, client-centred service.
Package
Salary £27227 per annum additional £200 per on-call week / £3466 annually –Hours: Monday–Thursday, 8:30 am–5 pm; Friday, 8:30 am–4 pm –Attndance Bonus: £250 per quarter / £1000 per year
Holidays 25 days of annual leave plus 8 statutory holidays