Customer Order Specialist

Functieomschrijving Manage all daily activities related to customer order handling (order intake, shelf‑life and quantity checks, pricing verification, order processing, billing, and back‑order follow‑up). Serve as the primary point of contact for day‑to‑day communication with 3PL/4PL warehouses regarding order management. Coordinate outbound delivery and associated customer service activities. Perform financial administration related to stock value, customer orders, returns, complaints, and customer agreements. Process and follow up on product recalls, returns, and complaints (financial, technical, or logistical). Initiate, create, verify, and maintain master data for materials and customers in internal systems and relevant third‑party platforms. Set up, verify, and maintain EDI connections, webshop integrations, and other system interfaces with external partners. Perform key‑user tasks and system testing for the tools and processes mentioned above. Coordinate outbound product deliveries in alignment with operational best practices and regulatory requirements. Conduct inventory management activities (stock reconciliation, monitoring short‑dated items, version changes). Support supply chain cost optimization, including reducing write‑offs and improving overall efficiency of customer service processes. Ensure all customer service activities comply with internal policies and external regulatory guidelines.