Live Communications Agent

Live Communications Agent  Based at Manchester Airport Full time (38 Hours) & Part time (19 hours) Varied shift pattern (Days/nights)   £35,161 per annum (Inclusive of shift allowance)    Why MAG?   Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.   Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.     You’ll also have access to some great benefits including:   Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs Free parking Subsidised public transport Huge range of company discounts Free Virtual GP service, available 24 hours a day, 7 days a week Care Concierge service Two volunteering days per year   The role   We are currently recruiting for a Live Communications Agent to join within our busy team at Manchester Airport.  You will support the Customer Services Teams, Terminal and Airfield Security Teams and Terminal Duty Manager in the 24/7 operation of the Live Communications Centre. Principle Accountabilities: Provide a communication centre for staff operating throughout the airport, providing information on monitored systems and communicate information that may affect or influence the operation of the airport  Actively monitor systems across site using electronic means and instigating corrective actions as appropriate Use the Chroma Flight Information System Maintain MAG’s professional image to customers and business partners Be the communication hub for emergency calls, connecting to the emergency services whilst remaining calm and professional and communicating to the relevant terminal response team.  Manage and complete relevant paperwork with regards to emergency situations, potential threats, aircraft emergencies and unattended baggage Maintain the integrity of the Airport Critical Area by monitoring CCTV, responding to automated alarms on various MAG computer systems Ensure departing/arriving domestic and international passengers enter and exit Terminal buildings via the correct channels with the use of the Flexigate system whilst liaising with the Operations team  Monitor entry to controlled areas, logging details for all users and ensuring the areas are being used for the correct purposes. Monitor alarms and access for areas on the airfield, ensuring all access is justified and authorised.   What will make you successful in the role?   Desirable: Knowledge of Security, Airlines and Control Authorities procedures Experience gained in an airport operations and/or control room role   Essential: Ability to work within a team or autonomously Ability to remain calm and respond effectively in an emergency situation Strong attention to detail IT Literate with experience using CCTV based systems Flexibility and experience working various shift patterns such as early starts, late finishes and night shifts.