Senior TechOps Solution Specialist

About our TechOps Team ⭐ We're looking for an ambitious and talented TechOps Solution Specialist to join our new solutions team. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow. In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them. What you’ll be working on As part of the wider TechOps team you’ll be responsible for maintaining excellent tooling that enables Monzonauts to do their best work. You’ll help deliver technical solutions to support the business and implement automations and best practices to how we work. 🔑You’ll play a key role by... You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are: Delivering high impacting end to end technical solutions Maintaining our SAAS tooling and relationships   Supporting our wider TechOps team and Security collective Building and supporting innovative office tech Keep our platforms secure and available Automating our tools, processes and fixes 🤩 We’d love to hear from you if… In order to be a real success in this role, we’d expect you to fit the following criteria: You’re comfortable working in a technical team that deals with a wide range of technical issues every day You’re comfortable presenting technical information to groups of people You're passionate about helping people as well as creating an inclusive support environment You can communicate technical solutions to people with wide ranging levels of technical expertise effectively You're experienced in delivering technical projects and tools  You’re experienced in complex technical problem solving You have an understanding of basic networking. You love learning on the fly and sharing your knowledge with others. You’ve got experience of managing macOS, Windows or ChromeOS devices using mobile device management. Desirable skills In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you don’t think any of them apply to you don't worry - they are just some of the things you might learn if you are successful: You’ve got experience in Google Workspace, Slack administration And Okta You’ve got experience supporting and building AV solutions You have experience automating processes and tasks You have experience in programming languages such as Python You’ve got experience in building and maintaining monitoring solutions with tools like prometheus and grafana You’ve got experience in infrastructure as code, using tools such as Terraform You hold a certification in networking, such as CCNA, CCNP or equivalent