Customer Service Administrator

Brook Street is working with a leading Belper based boiler company looking for a customer service administrator to join their team for a 12month fixed term contract Location: Belper - office based role Start date 7th April, immediate interviews available Hours of Work: 12 month fixed term contract Full-time: 39.5 hours per week. Shift Pattern: Monday to Friday: Between 8am - 6pm Saturday: 8am - 3pm Sunday: 8am - 12pm In this role you will support both office based teams and field colleagues to ensure jobs are completed accurately and on time. You will manage a range of administrative tasks across different communication channels, helping to keep our service operations running smoothly. Key Responsibilities: Reviewing daily business requirements and providing reliable support to Business-to-Business partners Handling Business-to-Customer enquiries with a professional and empathetic approach Working closely with Engineers to ensure clear and efficient information flow Ordering and coordinating consumables and spare parts Preparing and sending customer communications using digital systems and spreadsheets Supporting the wider customer service team and carrying out reception duties within the building What we're looking for: Maths and English grade C/4 and above Strong organisational and administrative skills Excellent communication skills, both written and verbal Confident using digital systems and Microsoft Office (particularly Excel) A team player with a proactive and customer-focused attitude Ability to manage multiple tasks and work to deadlines If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you. Brook Street NMR is acting as an Employment Business in relation to this vacancy.