About the Role
In this role, you will interact directly with customers via emails, phone calls, and in-person contact to answer questions, provide guidance, increase sales, and elevate their experience with our company. You’ll be expected to keep up to date with all the latest products and promotions to maximise sales opportunities, you’ll also be required manage key accounts, actively maintain relationships, and obtain new clients.
LKQ Leisure & Marine are the UK’s leading aftermarket distributor of parts and accessories to the static & touring caravan, motorhome and marine sectors, the group comprises of 5 brands, LKQ Arleigh, suppliers to the caravan, lodge & holiday home industry, LKQ Nova, trade supplies to the motorhome and specialist vehicle markets, LKQ ASAP Supplies, LKQ Aquafax and LKQ Midland Chandlers, suppliers to both the inland and offshore marine markets.
What we offer
People First: We value our employees just as much as our customers.
Work-Life Balance: Flexible working options to support your lifestyle.
Career Growth: Genuine opportunities for progression in a thriving industry.
Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
Work on SOP system and handle customers ransactions
Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
Assist in receiving deliveries and stock management procedures
Keep the branch clean, tidy, well presented and re-stocked
Assist the Branch Manager with obtaining and maintaining customer relationships
Skills and Experience
A passion for and experience in delivering fantastic customer service
Previous experience in a sales advisor/customer service position
Have an interest in boating and/or knowledge of the Marine industry
Good communication skills
Knowledge of Microsoft Windows and Office Applications
Able to plan, prioritise and problem solve
Knowledge of SOP systems
To be result driven and highly motivated by delivering and exceeding targets
Tech Stack
Microsoft WindowsMicrosoft Office ApplicationsSOP systems