Remedy Developer

<div id="ContentSection11_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection11_pcContentSectionConatinerTable"><tbody><tr><td valign="top"><div id="ContentSection11_pnlContainer"><div id="PNL_REQ_DESC"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td colspan="4">Complete Description: <br />Requirements Management, Design, Develop and Test the application. <br /><br />Complete Description: <br />Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms. <br /><br />Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools. <br /><br />Roles and Responsibilities: <br />Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes. <br /><br />Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance. <br /><br />Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks. <br /><br />Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks. <br /><br />Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks <br /><br />Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans. <br /><br /></td></tr><tr><td colspan="4">Behavior Characteristics: <br />Strong communication skills is highly desired.</td></tr><tr><td colspan="4"> </td></tr></tbody></table></div></div></td></tr></tbody></table></div><div id="ContentSection14_pcContentSectionMainPanel" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_pcContentSectionConatinerTable"><tbody><tr id="ContentSection14_HeadingSectionRow"><td id="ContentSection14_HeadingBackgroundCell" ><table border="0" cellspacing="0" cellpadding="0" id="ContentSection14_HeadingTable"><tbody><tr><td id="ContentSection14_HeadingTextCell" valign="middle">  Required / Desired Skills    </td><td id="ContentSection14_SectionHeadingEndImageCell" valign="middle"></td><td id="ContentSection14_pcHeadingAdditionalContentOnLeft" > </td><td id="ContentSection14_CollapseButtonsCell" align="right" valign="middle"><div>   </div></td></tr></tbody></table></td></tr><tr><td valign="top"><div id="ContentSection14_pnlContainer"><div id="PNL_REQ_SKILLS"><table border="0" cellspacing="1" cellpadding="2"><tbody><tr><td colspan="4" valign="top"><table border="0" cellspacing="0" cellpadding="2" width="525"><tbody><tr><td >Skill</td><td width="1"></td><td >Required / Desired</td><td width="1"></td><td >Amount of Experience</td><td width="1"></td><td >Expertise Rating</td></tr><tr><td >BMC Remedy AR System & Development</td><td width="1"></td><td >Required</td><td width="1"></td><td >8  Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >BMC Remedy ITSM Suite of Applications Configuration</td><td width="1"></td><td >Required</td><td width="1"></td><td >5  Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >BMC Atrium CMDB Configuration</td><td width="1"></td><td >Required</td><td width="1"></td><td >4  Years</td><td width="1"></td><td >3 - Expert</td></tr><tr><td >Knowledge in SQL databases</td><td width="1"></td><td >Required</td><td width="1"></td><td >3  Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >Experience deploying Remedy Software in a VM-Ware environment</td><td width="1"></td><td >Required</td><td width="1"></td><td >3  Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >Integration of system monitoring tools w/ Remedy</td><td width="1"></td><td >Required</td><td width="1"></td><td >5  Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >Knowledge of basic Java Development and Maintenance</td><td width="1"></td><td >Highly desired</td><td width="1"></td><td >5  Years</td><td width="1"></td><td >2 - Proficient</td></tr><tr><td >Integration of Avaya ACD w/ Remedy</td><td width="1"></td><td >Nice to have</td><td width="1"></td><td >2  Years</td><td width="1"></td><td >1 - Basic</td></tr><tr><td colspan="5"> </td></tr></tbody></table></td></tr><tr><td colspan="4"> </td></tr></tbody></table></div></div></td></tr></tbody></table></div>