551_Frontend IT Operations Specialist
remote
IT
Full time
Gdańsk, Poland
Updated Jun. 18
Requirements for a candidate
Required skills
Experience in
Windows
Experience in
Linux
Experience in
Storage Protect
Experience in
SQL Server
Experience in
Oracle
Experience in
Virtual environments
Experience in
Monitoring
Experience in
Networking Protocols
Experience in
Storage systems
Experience in
ServiceNow
Will be a plus
Experience in Backup solutions
Experience in Scripting languages
Languages
English
- Upper Intermediate
Experience
4 years
Role
Senior
Description
The company:
B4Restore is a Danish company with an international profile. B4Restore is the market's leading supplier of Storage-as-a-Service and Backup-as-a-Service solutions for global companies. We are the market leader in the Nordics and stand for ISO-certified security, highly certified specialists, high performance and our own data centres.
About the role:
You will work within the Operations Frontend team and development of an enterprise backup platform and will, together with the rest of the team, handle the operation of our backup platform handling more than 70 million backup jobs a year for our customers.
With us, you will play a decisive role in ensuring stable operation and ongoing development of B4Restore's backup platform. You are therefore helping to make a direct difference to our operational reliability and our customers' satisfaction.
Responsibilities:
B4Restore is a Danish company with an international profile. B4Restore is the market's leading supplier of Storage-as-a-Service and Backup-as-a-Service solutions for global companies. We are the market leader in the Nordics and stand for ISO-certified security, highly certified specialists, high performance and our own data centres.
About the role:
You will work within the Operations Frontend team and development of an enterprise backup platform and will, together with the rest of the team, handle the operation of our backup platform handling more than 70 million backup jobs a year for our customers.
With us, you will play a decisive role in ensuring stable operation and ongoing development of B4Restore's backup platform. You are therefore helping to make a direct difference to our operational reliability and our customers' satisfaction.
Responsibilities:
- Case Handling
- Respond to and resolve Cases from our Case management system related to the backup application.
- Platform Maintenance and Development
- Maintain, monitor, and optimize the backup insights portal and applications to ensure high availability and reliability.
- Documentation
- Document all actions, changes, and configurations in a Service Management system.
- Maintain clear and concise operational guides, procedures, and incident reports as requested.
- Collaboration
- Work closely with the Danish team lead and other team members to align tasks and priorities.
- Provide insights and feedback for improving the platform and its processes.
- Technical Skills
- Need to have
- Strong knowledge of Windows operating systems (+3 years)
- Strong knowledge of Linux operating systems (+3 years)
- Strong knowledge Storage Protect especially Client side(+3 years)
- Good knowledge of SQL
- Good knowledge of Oracle
- Good knowledge of Hypervisors and Virtual environments
- Familiarity with monitoring tools.
- Understanding of network protocols, storage systems, and virtualization.
- Need to have
-
- Nice to have
- Experience with backup solutions and their configurations in general
- Knowledge or experience with backup applications in general
- Proficiency in scripting languages for automation and task optimization
- Nice to have
- Experience
- Need to have
- Proven experience (+3 years) in Storage Protect Client handling
- Proven experience (+3 years) in system administration roles focused on Windows and Linux environments.
- Previous experience with incident management, patching, general operational tasks and system monitoring.
- Nice to have
- Relevant experience with operation system and application support from similar setup
- Need to have
- Service Management
- Need to have
- Familiarity with ITIL processes and working within a structured Service Management system (e.g., ServiceNow).
- Strong attention to detail when documenting changes, incidents, and actions.
- Need to have
- Soft Skills
- Need to have
- Ability to work independently in a remote setup while maintaining clear communication.
- Strong problem-solving skills and proactive approach to challenges.
- Effective collaboration with a geographically distributed team.
- Excellent written and verbal communication in English (minimum upper-intermediate level).
- Experienced with communication and problem/solution handling with Clients
- Need to have
- Language and Culture
- Need to have
- Proficient in English (spoken and written)
- Nice to have
- Knowledge of Danish is a plus but not mandatory.
- Understanding of Scandinavian work culture is advantageous.
- Need to have
- Fully remote position, collaborating with a Danish-based team lead and team.
- Possibility for office space dependent on location
- Flexible working hours, aligned with the team’s time zone (CET).
- Competitive salary and benefits.
- Fully remote work or office space with flexible hours.
- Opportunities for learning and career growth.
- Collaborative and innovative team environment.
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