FRONT OF STORE SUPPORT EXECUTIVE

Vacancy at The Felix Project

Front of Store Support Executive

Salary £ 24, 479

Hybrid, Sheffield

Vacancy listed 22/05/2026

Application deadline 05/06/2026

Details

Job Title: Front of Store Support Executive

Reporting To:  Customer Support Manager            

Salary Range: £24, 479

Contract Type:  6 Months Fixed Term Contract           

Location:  Hybrid, Sheffield

Working days/hours per week:35 hours per week, 9am – 5pm, Monday – Friday 

Requirements: We can only employ applicants who currently have the right to work in the UK.  As part of our safer recruitment policy, we do ask questions regarding unspent  criminal records.

Our Vision: A UK where “No good food goes to waste”. 

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 

Providing exceptional support to deliver the smooth operations of the Front of Store programme for Sainsburys, acting as key contact for dealing with charity enquiries on FOS recruitment and issue management, through strong communication and problem-solving skills, to provide timely resolutions.

Duties & Responsibilities

• Provision of high-quality information and support to charities accessing the FOS service, from recruitment, document capture and issue management.
• Utilisation of the CRM system to maintain accurate and up-to-date records of FOS account information
• Being the key point of contact for listening to, understanding and resolving charity complaints (FOS) within a timely and professional manner; and escalating where needed.
• Work with internal teams to share key information, analyse performance, track trends, and proactively address key issues

Skills & Experience Required

Essential

• Previous experience working with food waste in either an academic or professional context
• Not-for-profit experience whether in employment or as a volunteer
• Experience of working in a customer service role
• Excellent communication skills both written and verbal
• User experience of CRM platforms (Salesforce)
• Proficient in the use of Microsoft Office tools
• Experience of using Power BI for reporting and analysis

Equity Diversity Inclusion & Belonging

At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. 

Application Procedure

Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. 

Recruitment Timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. 

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Benefits

28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to discounts for a wide range of discounts on everyday spends.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club