About the Role
The post holder will take direct responsibility in the management of the business support functions (including budget) along with line management of the service analyst and complaints/review officer.
This will include responsibility for the coordination and response of:
* Key technology and ICT development projects within the service
* Responsibility for the governance of officer delegations (Part 5 of the constitution)
* Updating procedures and monitoring data captured by the service
* Oversee development of analyst functions, production of needs assessments and performance dashboards
* Oversee responses to FOIs, member enquiries and complaints
* Oversee responses to statutory reviews and appeals under housing legislation
* Oversee legal appeals as required
* Identify improvement and training opportunities arising out of complaints and reviews
* Develop operational procedures, policies and strategies
* Responsible for the effective day to day management and financial and performance monitoring of any contracts in line with the requirements set out in Part 8A of the Council's Constitution.
* Oversee the FHIL Ltd/consortium arrangement project
* Deputise for Assistant Director as required
The role will play a key role in driving improvements in housing services, identifying areas for development, shaping policy, and implementing best practices. Working collaboratively with the other service managers in housing and public protection and across departments, they will ensure
Eden Brown Synergy is an equal opportunities employer.
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