SENIOR CRM MANAGER

A fast-growing digital growth agency is looking for a Senior CRM Manager to lead strategy-led CRM programmes for high-profile UK brands. This is a client-facing role combining insight, planning, and hands-on delivery. You'll own CRM projects end to end across multiple clients, act as a trusted advisor to senior stakeholders, and guide junior team members along the way. What you'll be doing: Developing multi-channel CRM strategies (email, push, SMS) Owning segmentation, journeys, and performance optimisation Turning data into clear, actionable insights Advising clients on CRM best practice and martech Presenting confidently to senior client stakeholders What we're looking for: ~5 years' CRM experience (agency experience a bonus) Strong strategic mindset (not just execution) Confident, credible, client-facing communicator Comfortable working across multiple clients and industries Immediate availability is a plus, but flexibility for the right person.