Apprentice Service Operative

Summary Role: Technology Service Operative Location: Manchester Airport Function: Technology – IT Services Apprentice Salary Starting at: £21,000 Contract information: 36.25 Hours (Full Time) Initial 18-month fixed contract starting ASAP Annual salary increases throughout the apprenticeship  Why MAG? Why MAG? At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers. You’ll also have access to some great benefits including: 6% company contribution pension 24 days holiday plus bank holidays Free parking Subsidised public transport Huge range of company discounts The role At MAG, Information and Communication Technology (ICT) Service Operative apprentice is responsible for providing technical support and maintenance for an organisation's computer systems, networks, and other technology-based equipment. Our Service Operative Apprentice will also provide technical assistance to users, monitor network performance, and ensure security and data backup procedures are in place. The goal of an ICT Service Operative is to ensure the smooth operation and maintenance of an organization's technology infrastructure, and to provide effective support to users. The successful applicant will receive on-the-job training from experienced ICT Service Operatives and participate in structured learning sessions to gain the skills and knowledge needed to perform the role effectively. Your Learning: On completion of the apprenticeship, you will be awarded with a Level 3 Information Communication Technician Apprenticeship. Below are some of the things you can expect from this apprenticeship opportunity: Install software upgrades Test and evaluate system performance Use system data to identify solutions Escalate problems in line with procedures Use basic scripting to execute tasks Carry out routine system maintenance checks Follow the necessary security procedures What will make you successful in the role? Successful candidates will possess: Basic understanding of computer hardware and software, including things like operating systems, networks, and security Effective communication and team working skills, with the ability to work across all levels our business and maintain a strong customer/client focus. Be able to diagnose and solve technical problems and be able to explain technical issues to non-technical people Detail-oriented and focused on quality and customer satisfaction and be willing to continuously learn and improve your skills with new technologies. Minimum Requirements: English. Maths & ICT GCSEs grades 9-4 A Levels (or equivalent) grades A-C/Pass, preferably in Computer or Technology related subjects Must live in England and have the right to work in the UK (Government funding requirement) Must be able to work shift work and travel to and from Manchester airport outside normal working hours.