Head of Housing Repairs and Maintenance - Ealing

Purpose of role * The Head of Housing Repairs and Maintenance is responsible for leading and managing the repairs and maintenance operations within the council's housing asset management department, ensuring efficient and effective service delivery tailored to the needs of the local residents. * To ensure all housing stock is maintained to a high standard by implementing and monitoring maintenance programmes to provide Ealing residents with safe, secure, and well-maintained homes, addressing any issues promptly and effectively to ensure the council's commitment to quality housing. * To promote outstanding customer satisfaction by setting high expectations for the service and team, focussing on delivering high-quality repairs and maintenance services that meet the needs and expectations of Ealing residents, continuously seeking feedback and opportunities for improvement to ensure a high standard of living. * To develop and implement effective maintenance strategies by creating, procuring and delivering comprehensive maintenance plans that prioritise quality, timely and cost-effective repairs, ensuring the longevity and quality of the council's housing stock, optimising customer satisfaction and aligning with the directorate's goals. * To ensure compliance with all relevant regulations and standards by staying updated on and enforcing compliance with housing regulations, safety standards, and best practices in maintenance operations to protect Ealing residents. * To foster strong relationships with contractors, staff, and residents and building and maintaining positive working relationships with all stakeholders, encouraging collaboration and communication to enhance service delivery and resident satisfaction. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.