About the Role
Job Title: Customer Service Representative (Rentals) Job Description: We are seeking a dedicated and experienced Customer Service Representative to join our team. In this role, you will be responsible for ensuring an exceptional guest experience by answering queries, managing administrative tasks, and coordinating with our cleaning and maintenance teams. If you are detail-oriented, have a passion for customer service, and are proficient in Excel and online platforms like FantasticStay, Airbnb, and Booking.com, this could be the perfect opportunity for you. Key Responsibilities: Respond to guest inquiries in a timely and professional manner, ensuring a positive guest experience. Perform various administrative tasks, including maintaining records, handling communications, and updating systems. Coordinate with cleaning staff and maintenance teams to ensure timely and efficient resolution of any guest-related issues. Utilize Excel and internet-based programs (FantasticStay, Airbnb, Booking.com) to manage bookings and guest information. Requirements: A minimum of 3 years of experience in an administrative or customer relations role. Strong proficiency in Excel and familiarity with online booking platforms such as FantasticStay, Airbnb, and Booking.com. Excellent communication and organizational skills. Ability to work independently and manage multiple tasks simultaneously. Working Hours: Monday to Friday, 12:00 PM to 4:00 PM GMT. If you have a passion for guest services and want to be part of a dynamic and fast-paced team, we encourage you to apply.